// refunds
Refund & Cancellation Policy
Your rights when you buy a document unlock.
draft template — not yet reviewed. This policy is a starting point generated from a standard structure. Have it checked and completed by a qualified person, and fill in every [bracketed] placeholder, before you rely on it or take real payments.
1. Try before you buy
You can preview a watermarked version of your document for free before you pay, so you can check it suits your needs before spending anything. This is the best way to avoid disappointment.
2. Digital content and your right to cancel
An unlock is digital content supplied immediately. Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel digital content — but that right is lost once supply begins with your express consent. By choosing to unlock a document, you ask us to supply it immediately and you acknowledge that you lose the 14-day cancellation right at that point.
3. When we will refund
If something went wrong on our side — you were charged but the document did not unlock, you were charged more than once, or the unlocked output was faulty — contact us and we will put it right, including a refund where appropriate.
This policy does not affect your statutory rights. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described; if it is not, you may be entitled to a repair, replacement, or refund.
4. How to contact us
Email businessprojectone@proton.me with your payment confirmation and we will respond promptly. [Set your target response time, e.g. within 2 working days.]